Shipping, Payments, and Refund Policies
Welcome to Red Shield Cabs!
These terms and conditions outline the rules and regulations for the use of Red Shield Cabs’s Website, located at https://redshieldcabs.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Red Shield Cabs if you do not agree to take all of the terms and conditions stated on this page.
SHIPPING
*Shipping will start at $6 in the US and we will be using First Class mail, which provides tracking information. If you would like to add insurance or signature confirmation, there will be an additional cost. If the weight goes over the First Class mail limit, we will switch to a priority mail box that will cost $9. Bonus, priority mail offers $50 insurance for free. The price of shipping is subject to change based on USPS’s pricing.
*Once USPS has your package, we will not be responsible for lost packages or broken stones. We make sure that your stones are packaged safely but if USPS decides to drop kick it stones can break. I highly recommend insurance for packages, especially larger orders, and it is much cheaper than you would expect to add insurance. Please contact us for a quote.
*We are starting out only offering shipping to the continental US and Canada. For Canadian and non-continental US orders, please contact us for shipping quotes. For Canadian orders, shipping normally is around $16 through USPS. I would like to test out shipping to other countries so please contact us if you want to be a test subject
INVOICES/PAYMENTS
*We will send invoices through Paypal to the email that was provided to us. Invoices are normally sent on Thursdays and are expected to be paid within 48 hours. We will send pictures of the stones you have claimed so you can double check your order. In each invoice, we will list the stone number, name, and price. The stone number will also be on the back of your stone. We understand how frustrating it can be to verify your purchases and we think this will help. It takes us a lot more time, but we think you are worth it
*If you need more time, please let us know and we can make arrangements. We understand that things happen but please don’t make us chase you down. If no arrangements have been made after the 48 hour time limit, the items will be available for others to purchase. If this happens twice, then you will be booted out of the group. We don’t want to do that, but it takes a lot of time to send pictures and provide a detailed invoice.
OPEN BOX
*When we send your invoice, please let us know if you are ready for us to ship or if you want us to start combining multiple orders. If you want us to start combining your orders, you will pay each weekly invoice. The standard shipping will be collected on the first invoice, and there will only be extra shipping if you surpass the 16oz weight limit on Ground Advantage Shipping. This will save on shipping since you won’t be paying for shipping on multiple individual orders. You will of course need to keep paying your invoices along the way. When you are ready to ship, just let us know. We will only hold orders for a maximum of 4 weeks at a time.
TAXES
*Since we are a business licensed in Tennessee, we will unfortunately need to charge sales tax for only Tennessee purchases. We want to keep the prices low for our stones and not pad each stone for taxes. We also pay the Paypal fees and other business taxes that we do not pass the cost on to you. Us Tennesseans are used to paying 9.25% to 9.75% sales tax along with giving our first born, but we only need the taxes. You can keep the kid.
QUALITY
*We want to be as transparent as possible with all of our stones so we take pictures or describe divots or imperfections of a stone even if it is part of the stone. I (Rachael) personally don’t mind receiving stones with imperfections on the sides or backs but I didn’t like being surprised by it. If we consider it damaged, we will discount the stone so please don’t ask for an additional discount. Most issues would be easily hidden by wrapping.
RETURNS/REFUNDS
*We don’t accept returns, and will not issue refunds. All sales are final! We do encourage you to take screenshots of your claims to keep track of your items, and we try our best to do the same. Under certain circumstances, we might make a decision to send a replacement stone or give store credit but this is at our discretion. Remember that after we ship the package, we will not be responsible for any damages incurred due to shipping. I highly recommend insurance especially on larger packages because I have had my own stone packages look like it was used in kick ball matches or ax throwing competitions.
DISCLAIMER
*We know that stones are beautiful and sometimes look like forbidden rock candy, but please do not lick, eat, crunch, put stones in elixirs to drink, or put/use for any internal use, etc. Due to some stone’s properties it can be dangerous. Please research the makeup of stones to determine if you want to purchase a certain type of stone. We only sell stones to be used in jewelry, art (external to the body…seriously don’t put it in you), or for display. Please keep stones out of reach of children and pets since some stones could be choking hazards due to the size or toxic to ingest due to the stone’s makeup (ex. high copper content in stones). We will not be held liable for any injuries incurred from any item purchased from this store.
*We like to package our stones very well to prevent scratches or breakages from occurring. Little plastic baggies and bubble wrap can be suffocation hazards for children and pets. Please dispose of the packaging or safely store the packaging away from children and pets. We will not be held liable for any injuries incurred from any packing materials provided in our shipment.
**Now that we have all of that out of the way, we are truly thankful that you have joined our group and support our small business. Let’s go have some fun!!!